Onbet FAQ –
Your Questions Answered

Yes. You must be 18 years or older to register and play on onbet. This is a strict requirement and applies to all players regardless of location. Onbet reserves the right to request age verification documents at any time and to close accounts that do not meet this requirement.

On the login page, click "Forgot Password" and enter your registered mobile number. You will receive an OTP to reset your password. Enter the OTP, set a new password, and log in. If you no longer have access to your registered number, contact support at [email protected].

No. Each player is allowed one account only. Creating multiple accounts is a violation of onbet's terms and conditions and may result in all accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the issue.

Log in to your onbet account and go to the Account Settings section. From there you can update your display name, email address, and payment method details. Your registered mobile number cannot be changed without contacting support, as it is tied to your account security.

If you wish to close your account, email [email protected] from your registered email address with the subject "Account Closure Request". Our team will process your request within 24 hours. Any remaining balance will be refunded to your registered payment method before the account is closed.

Onbet accepts deposits via bKash, Nagad, and Rocket — the three most widely used mobile banking services in Bangladesh. All transactions are processed instantly and securely. We do not currently accept international credit cards or bank transfers.

The minimum deposit on onbet is ৳100. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification. We recommend starting with a small deposit to get familiar with the platform before increasing your stake.

Deposits via bKash, Nagad, and Rocket are credited to your onbet account instantly in most cases. If your deposit has not appeared within 10 minutes, check that the transaction was completed successfully on your mobile banking app. If the issue persists, contact support with your transaction reference number.

Yes. All deposits on onbet are processed through encrypted payment gateways. Your financial information is never stored on onbet servers. Transactions go directly through bKash, Nagad, or Rocket's own secure systems, so your money is protected at every step.

This can happen due to a network timeout between your mobile banking app and the onbet payment gateway. In most cases the amount is automatically reversed within 1–3 hours. If it is not reversed within 24 hours, email [email protected] with your mobile number, the transaction amount, and the transaction ID from your bKash, Nagad, or Rocket app.

Log in to your onbet account, go to the Wallet section, and select Withdraw. Enter the amount you want to withdraw and choose your preferred method — bKash, Nagad, or Rocket. Confirm the transaction and the funds will be sent to your mobile banking account, usually within a few minutes.

The minimum withdrawal amount on onbet is ৳200. There is no upper limit for standard withdrawals, though very large withdrawals may be processed in batches or require a brief verification step. Withdrawals are processed 24 hours a day, 7 days a week.

Most onbet withdrawals are processed within 5–15 minutes. During peak hours or for larger amounts, processing may take up to 1 hour. If your withdrawal has not arrived within 2 hours, contact support with your withdrawal reference number and we will investigate immediately.

Withdrawals can be rejected for several reasons:

• Your account balance is below the minimum withdrawal amount.
• You have an active bonus with wagering requirements that have not been met.
• The withdrawal account number does not match your registered payment details.
• Your account has been flagged for a security review.

If none of these apply, contact support at [email protected] for a full explanation.

Onbet does not charge any fees for withdrawals. The full amount you request will be sent to your bKash, Nagad, or Rocket account. Note that your mobile banking provider may apply their own standard transaction fees, which are outside onbet's control.

Onbet currently offers seven instant games: Dragon Tiger Luck, Dice, Ganesh Gold, Mines, Ice and Fire, Fortune Gems 2, and Ganesh Fortune. All games are available on mobile and desktop with no download required.

Yes. All onbet games use a certified random number generator (RNG) to determine outcomes. Every result is provably fair — after each round you can verify the outcome using the seed hash displayed in your game history. The RTP for each game is published on the individual game pages.

The minimum bet across most onbet games is ৳100 per round. Some games like Dice allow even smaller bets depending on your selected win probability. Maximum bet limits vary by game — check the individual game page for the exact limits before you start playing.

Some onbet games offer a demo or practice mode that lets you try the game mechanics without using real money. However, winnings from demo mode cannot be withdrawn. To play for real money and withdraw your winnings, you need to make a deposit of at least ৳100.

If a game disconnects or freezes during a round, onbet's system automatically resolves the round on the server side. When you reconnect, the result will be recorded in your game history and your balance will be updated accordingly. If you believe a round was not resolved correctly, contact support with the round ID from your game history.

New onbet players receive a welcome bonus on their first deposit. The bonus is credited automatically to your account — no promo code is required. The exact bonus percentage and maximum amount are displayed on the registration page and may change from time to time. Check the promotions section after logging in for the current offer.

Wagering requirements mean you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each bonus is shown in the promotion details.

Yes. Onbet bonuses can be used across all games in the library including Dragon Tiger Luck, Dice, Mines, Ganesh Gold, Ice and Fire, Fortune Gems 2, and Ganesh Fortune. There are no game restrictions on bonus usage unless specifically stated in the promotion terms.

Bonuses are usually credited within a few minutes of a qualifying deposit. If your bonus has not appeared after 15 minutes, first check that your deposit met the minimum qualifying amount for the promotion. If it did and the bonus is still missing, contact support at [email protected] with your deposit reference and we will resolve it promptly.

Visit the App page on onbet.onl and follow the download instructions for your device. The onbet app is available for both Android and iOS. Android users can download the APK directly from the app page. iOS users can install the app via the link provided on the same page.

Yes, the onbet app is completely free to download and install. There are no subscription fees or in-app purchase requirements. All features available on the website are also available in the app, including deposits, withdrawals, game play, and account management.

Android phones block APK files from unknown sources by default. To install the onbet app, go to your phone's Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Allow from this source". Then re-download the APK from the App page and install it. If you still have issues, contact support.

Yes. The onbet app is optimised for low-bandwidth connections common in Bangladesh. Games load quickly even on 3G connections, and the app uses data compression to reduce mobile data usage. For the best experience, a stable 4G connection is recommended, but the app is fully functional on 3G as well.